stephengoncalves.dev

Experience

Gigaclear

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Web Developer

may 2021

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present

  • Participate and help with requirement definitions for new features and web applications.
  • Designed web pages to enhance branding and navigation.
  • Optimized HTML email templates to improve click-through and conversion rates.
  • Enhanced front-end performance through image optimization and clean coding practices, accelerating load times.
  • Delivered front and back-end development across mobile and web applications.

GPRDigital

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Support Analyst

jun 2018

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oct 2018

  • Analyzed, solved and corrected SQL Server issues in real-time, providing end-to-end problem resolution.
  • Executed new software to assist with strategic decisions.
  • Generated reports from extracted data for analyses.

Elitesoft

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Support Analyst

oct 2014

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may 2016

  • Reported incidents, risks and hazards by following set procedures.
  • Communicated technical concepts to customers clearly by phone, email and online chat.
  • Gave first-line support to customers within the agreed Service Line Agreement (SLA).

GPRDigital

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Technical Support

apr 2012

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jun 2014

  • Responded to incidents on-site, providing precise time estimations and managing customer expectations.
  • Configured and maintained internal lab servers, workstations and group policies for smooth operations.